In an effort to better serve our customers, we would appreciate your taking a few minutes to complete this survey describing your experience at this Department. Please answer the following questions and submit the form. Your comments will be forwarded to the County Administrator's office.

1. Are you completing this survey as a:

Visitor

Part Time Resident

Full Time Resident

County Employee

2. Please indicate the department and area of the Keys you visited.

3. What day did you visit? (Please use mm/dd/yyyy format)

4. What time did you visit?

5. Were you greeted in a friendly, professional manner?

Strongly Agree

Agree

Disagree

Strongly Disagree

6. How long did you wait for assistance?

Less than 5 Minutes

5-10 Minutes

10-15 Minutes

More than 15 Minutes

7. Was the staff that assisted you knowledgeable?

Strongly Agree

Agree

Disagree

Strongly Disagree

8. Did staff provide you with the assistance you requested?

Yes

No

9. If no, were you referred to another source for that information?

Yes

No

10. Please rate the level of service provided to you

11. What was the purpose of your visit?

To resolve a complaint/problem/issue

To establish a new service

To request information

To receive materials

To pay a fee/fine

12. Was there anything we could have done to improve service at this visit?

13. If you would like to be contacted, please provide name, phone number, or email (all optional).