Customer Satisfaction Survey - Housing and Community Development
In an effort to better serve our customers, we would appreciate your taking a few minutes to complete this survey describing your experience at this Department. Please answer the following questions and submit the form. Your comments will be forwarded to the County Administrator's office.
1. Are you completing this survey as a:
 
2. Please indicate the department and area of the Keys you visited.
   Upper Keys   Middle Keys   Lower Keys 
Housing & Community Development
 
3. What day did you visit? (Please use mm/dd/yyyy format)

 
4. What time did you visit?
   8-10 AM   10- Noon   Noon- 1 pm (lunchtime)   1-3 PM   3-5 PM 
 
5. Were you greeted in a friendly, professional manner?
 
6. How long did you wait for assistance?
 
7. Was the staff that assisted you knowledgeable?
 
8. Did staff provide you with the assistance you requested?
 
9. If no, were you referred to another source for that information?
 
10. Please rate the level of service provided to you
   Excellent   Good   Satisfactory   Okay   Poor 
Courteous
Responsive
Overall
Thorough
 
11. What was the purpose of your visit?
 
12. Was there anything we could have done to improve service at this visit?
 
13. If you would like to be contacted, please provide name, phone number, or email (all optional).
 
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